Online privacy statement

11Dimensions respects your privacy

11Dimensions and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. This statement is readily available on our home page and at the bottom of every 11Dimensions Web page.

1. Sites covered by this Privacy Statement

This Privacy Statement applies to all 11Dimensions-owned websites and domains and the websites.

Links to non-11Dimensions websites
The 11Dimensions website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the 11Dimensions website. 11Dimensions does not control those sites or their privacy practices, which may differ from 11Dimensions's practices. We do not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by the 11Dimensions Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information.

2. Collection of personal information

11Dimensions collects and uses personal information to understand your needs and interests and to serve you better.
On some 11Dimensions websites, we ask you to provide personal information. For example, when you order products or services, request information, subscribe to marketing or support materials, or apply for a job at 11Dimensions, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include name, address, ZIP code, telephone number, email address, user IDs and passwords, billing and transaction information, credit card information, product and service preferences, contact preferences, educational and employment background, and job interest data.

In addition to the information you provide, 11Dimensions may also collect information during your visit to an 11Dimensions website through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at an 11Dimensions website. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with 11Dimensions websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. 11Dimensions also uses some of these Automatic Data Collection Tools in connection with certain emails sent from 11Dimensions and therefore may collect information using these tools when you open the email or click on a link contained in the email. To learn more, read How 11Dimensions uses automatic data collection tools.

11Dimensions also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information 11Dimensions collects from its commercial sources may be used along with the information 11Dimensions collects when you visit 11Dimensions’s websites. For example, 11Dimensions may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.

3. How we use your information

The information 11Dimensions collects to understand your needs and interests helps 11Dimensions deliver a consistent and personalized experience. For example, 11Dimensions may use your information to communicate with you about products and services; provide service and support; update you on new services and benefits;
select content to be communicated to you; personalize some 11Dimensions websites; and contact you for market research regarding 11Dimensions products or services.
We will give you the opportunity to choose your privacy preferences regarding the communications we send (see Your choices and selecting your privacy preferences).

Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or 11Dimensions and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

4. How we share your information

11Dimensions will not sell, rent or lease your personal information to others. 11Dimensions shares personal information with companies working on our behalf and 11Dimensions-owned business entities. 11Dimensions retains service providers and suppliers to deliver complete products, services and customer solutions and to assist 11Dimensions with marketing and communication initiatives. Suppliers and service providers are required by contract to keep confidential the information received on behalf of 11Dimensions and may not use it for any purpose other than to carry out the services they are performing for 11Dimensions.

11Dimensions participates in marketing initiatives with other companies. As part of these initiatives, certain 11Dimensions services and marketing communications are delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal data with both 11Dimensions and the other companies participating in these initiatives. For example, you may receive marketing communications from 11Dimensions and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to 11Dimensions, 11Dimensions will not share this information with the other companies participating in that marketing initiative. Except as described in this Statement, 11Dimensions will not share the personal information you provide to 11Dimensions with any third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of 11Dimensions or its subsidiaries; or (iv) protect the personal safety of 11Dimensions employees and third parties on 11Dimensions property.

Circumstances may arise where, whether for strategic or other business reasons, 11Dimensions decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is 11Dimensions’s practice to seek appropriate protection for information in these types of transactions.

5. Children's privacy

11Dimensions does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13. We encourage parents and guardians to take an active role in their children’s online activities and interests.

6. Your choices and selecting your privacy preferences

11Dimensions gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive 11Dimensions general communications. We give you a choice regarding delivery of 11Dimensions general communications by postal mail, email and telephone.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices.

The email communications that you receive from 11Dimensions will be provided in accordance with this statement. Some email communications may utilize automatic data collection tools. To learn more, read How 11Dimensions uses automatic data collection tools.

Subscription communications
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you. After you request such communications, you may opt out of receiving them by using one of the following methods: Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication. Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions. Access to many 11Dimensions subscriptions is available at the Subscriber’s Choice web page.
Write to 11Dimensions. Be sure to provide your name, email and postal address, and specific relevant information about the 11Dimensions subscriptions that you no longer wish to receive.
Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from 11Dimensions where accepting the communications is a condition of receiving the services.

11Dimensions general communications
11Dimensions general communications provide information about products, services, and/or support. This may include new product information, special offers, or invitations to participate in market research.

Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each communication.
Write to the 11Dimensions Privacy Office. Be sure to provide your name, email and postal address, and specific relevant information about your privacy preferences.

7. Access to and accuracy of your information

11Dimensions strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. If you want to have your personal data changed, please turn tu us (see 10. contacting us).

8. Keeping your information secure

11Dimensions takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, 11Dimensions utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see the symbol of either an unbroken key or a closed lock (depending on your browser) at the bottom of your browser window.

Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, 11Dimensions subscribes to a fraud management service. This service gives you and 11Dimensions an extra level of security to guard against credit card fraud and to protect your financial data.

9. Changes to this statement

11Dimensions will undertake reasonable efforts to notify you of material changes to this statement.

10. Contacting us

We value your opinions. If you have comments or questions about our privacy statement, please send them to 11Dimensions or write to us at the following address:

11 Dimensions GmbH
Hohenbrunnertsr. 19a

85521 Riemerling/München

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